![]() To recover the phone, go to the resource for the phone in the admin portal and in the bottom left hand box, click on Reset Key in the Factory Reset box, then reboot the phone. Note: Using the above key-code combination or using "Reset Device Settings" on a phone already configured for OnSIP may result in an "config decryption error" or fail to provision. It is necessary to go into the phone and manually enter the server type and server address following our knowledgebase instructions. You should now be able to log into the phone with the default admin password of "456" and configure your phone.ħ. On a VVX-series depress "mode" to switch between alpha and numericĦ.Depress the # key or the button directly beneath this image on the phone screen (1/A/a) for Soundpoint IP.To switch between alpha and numeric try one of the following: Before this step, write down the MAC address for quick access. Enter the MAC address of the phone (not case sensitive). Continue holding down the numbers for few seconds, until you are prompted to enter the admin password.ĥ. For SoundStation IP 6000: 6, 8 and * dial pad keys.331, 335, 430, and 450, SoundStation IP 50 and Soundstation Duo: press and hold the 1, 3, 5, and 7 keys ![]() * If you see "loading application" and no countdown on your screen, select "cancel" and you'll be able to see the countdown.
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